Privacy Policy

At Queravel ("we," "our," or "us"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our data intelligence platform and related services.

1. Information We Collect

1.1 Information You Provide

• Account Information: Name, email address, company name, job title, and authentication credentials
• Payment Information: Billing address, payment method details (processed securely through third-party providers)
• Data Sources: Database credentials, API keys, and access tokens you provide to connect data sources
• User Content: Queries, uploaded documents, notes, and any data you process through our platform
• Communications: Support tickets, feedback, and correspondence with our team

1.2 Information Collected Automatically

• Usage Data: Query patterns, feature usage, performance metrics, and interaction data (including pages viewed and the in-app controls you click)
• Device Information: IP address, browser type, operating system, device identifiers, language, time zone, and screen characteristics
• Approximate Location: Coarse location (country, region, and city) derived from your IP address for analytics. We do not collect precise or GPS location.
• Log Data: Access times, pages viewed, system events, and error reports
• Cookies and Tracking: Session cookies, preference settings, and analytics data

2. How We Use Your Information

We use collected information for the following purposes:

• Providing and maintaining our services
• Processing your queries and delivering intelligent responses
• Authenticating users and ensuring account security
• Processing payments and managing subscriptions
• Improving our service quality through aggregated, non-content metrics such as feature usage, error rates, and performance telemetry
• Sending service updates, security alerts, and administrative messages
• Providing customer support and responding to inquiries
• Detecting and preventing fraud, abuse, and security threats
• Complying with legal obligations and enforcing our terms
• Conducting research and analysis on aggregated usage metrics to improve our service quality

3. Data Security

We implement industry-leading security measures to protect your information:

• Encryption: AES-256 encryption for data at rest and TLS 1.3 for data in transit
• Access Controls: Role-based access control and multi-factor authentication
• Infrastructure: Secure data centers with SOC2 Type II certification
• Monitoring: 24/7 security monitoring and intrusion detection
• Auditing: Regular security audits and penetration testing
• Tenant Isolation: Each user's content is scoped to their account and is not exposed across tenants
• Compliance: GDPR, CCPA, HIPAA-ready infrastructure

4. Data Sharing and Disclosure

We do not sell or rent your personal information. We may share data only in these circumstances:

• Service Providers: Trusted third-party services for hosting, payment processing, analytics, and IP-based approximate geolocation (under strict confidentiality agreements)
• Legal Compliance: When required by law, court order, or governmental request
• Safety and Rights: To protect the rights, property, or safety of Queravel, our users, or others
• Business Transfers: In connection with a merger, acquisition, or sale of assets (with continued protection)
• Consent: With your explicit consent or at your direction
• Aggregated Data: Anonymized, aggregated data that cannot identify individuals

5. Your Rights and Choices

Depending on your location, you have the following rights:

5.1 GDPR Rights (European Users)

• Access your personal data and receive a copy
• Rectify inaccurate or incomplete data
• Erase your personal data ("right to be forgotten")
• Restrict processing of your data
• Data portability in machine-readable format
• Object to processing based on legitimate interests
• Withdraw consent at any time
• Lodge a complaint with supervisory authorities

5.2 CCPA Rights (California Users)

• Know what personal information we collect and how it's used
• Delete your personal information
• Opt-out of the sale of personal information (we don't sell data)
• Non-discrimination for exercising privacy rights

5.3 How to Exercise Your Rights

Contact us at privacy@siliconblast.com or through your account settings. We will respond within 30 days.

6. International Data Transfers

Your information may be transferred to and processed in countries other than your own. We ensure appropriate safeguards:

• Standard Contractual Clauses approved by the European Commission
• Data Processing Agreements with all sub-processors
• Adequacy decisions where applicable
• Your explicit consent for transfers where required

7. Data Retention

We retain your information only as long as necessary:

• Account Data: Retained while your account is active
• User Content: Deleted within 30 days of account closure (unless legally required)
• Usage Analytics: Aggregated and anonymized after 24 months
• Legal Records: Retained as required by law (typically 7 years)
• Marketing Data: Removed upon unsubscribe or opt-out

8. Cookies and Tracking Technologies

We use cookies and similar technologies for:

• Essential Cookies: Required for platform functionality and security
• Performance Cookies: Analyze usage patterns and improve services
• Preference Cookies: Remember your settings and preferences
• Analytics Cookies: Understand user behavior (can be disabled)

You can manage cookie preferences through your browser settings or our cookie consent tool.

9. Children's Privacy

Queravel is not intended for children under 16 years of age. We do not knowingly collect personal information from children. If we become aware of such collection, we will delete the information immediately. Parents or guardians who believe we have collected information from their child should contact us at privacy@siliconblast.com.

10. Third-Party Links and Services

Our platform may contain links to third-party websites or services. We are not responsible for their privacy practices. We encourage you to review their privacy policies before providing personal information.

11. Updates to This Privacy Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or prominent notice on our platform at least 30 days before the changes take effect. Your continued use after the effective date constitutes acceptance of the updated policy.

12. Contact Us

For privacy-related questions, concerns, or to exercise your rights: